Welcome to the Danish healthcare system – a guide for patients

We understand that the Danish healthcare system can be difficult to understand, especially if you come from another country. Many patients feel frustrated because they do not know where to get help, who to contact, or why they sometimes need to wait. This guide will help you understand the basics and get the right care.

Your General Practitioner (GP)

In Denmark, your GP is your first contact in the public healthcare system. Your GP:

• Assesses your health problems and decides if you need a referral to a specialist.

• Can treat most health issues directly at the clinic.

• Provides prescriptions and medical advice.

Without a referral from your GP, you may have to pay for specialist treatment yourself, except in emergencies.

Referrals to Specialists

If your GP thinks you need specialist care:

• You will receive a referral, giving you access to public treatment free of charge.

• You can usually choose among several specialists in your area.

• Some specialists (like eye doctors) may be consulted directly, but most require a referral.

Urgent Care & Emergencies

• Outside your GP’s normal hours, you can call 1813 for urgent medical advice and non-life-threatening problems.

• For life-threatening emergencies, dial 112 immediately.

Interpreter Services

If you do not speak Danish or English, you have the right to request a professional interpreter for your consultation:

• Tell the clinic when you book your appointment if you need an interpreter.

• Interpreters are free of charge for public healthcare consultations.

• For newly arrived patients, free interpreter service is generally available for up to 3 years, to help with integration into the Danish healthcare system.

• This ensures you fully understand your diagnosis, treatment, and instructions, so you can follow your care plan safely.

Health Card (Yellow Card)

To receive free public healthcare, it is important to bring your yellow health insurance card (sygesikringskort) to every appointment:

• This card proves that you are registered in the Danish public healthcare system.

• Without it, the clinic cannot provide free treatment, and you may need to pay privately.

Waiting Times

Waiting times vary depending on the type of specialist or hospital treatment. Ask your GP if you have questions or concerns. Some conditions are treated faster if urgent, while others may require longer waits.

Practical Tips

• Bring your health card to all appointments.

• If something is unclear during your consultation, please ask your GP or nurse to explain – we are happy to help you understand your diagnosis, treatment, and next steps.

• At Lægehuset Krumtappen, we strive to provide clear guidance, the right treatment, and professional care for every patient. Our goal is that you leave the clinic feeling informed, safe, and confident about your health.